Managers: Here are three more tips you can use to become a better listener

Simangele Mzizi, Fsp Business, 01 Jul. 2014

Tags: how to become a better listener, tips for becoming a better listener, becoming a better listener, how to become a good listener

Being a good listener is important if you're a manager.

Having this essential skill will help you understand your employees better and you’ll minimise misunderstanding in the workplace. This will also help ensure your employees are more productive.

So how do you become a good listener?

Here are three tips you can try.

Three tips to help you become a good listener

Tip #1: Pay attention to body language

Active listening involves leaning in towards the speaker, nodding at appropriate moments and maintaining eye contact, writes award-winning writer, Lee Polevoi.

He says you should also pay close attention to the speaker’s posture and other nonverbal “tells,” such as gestures, tone of voice and facial expressions. These will help you clue in on their attitudes and emotions, generating powerful insights that can help you in the course of negotiations or when trying to uncover an employee’s resistance to your new idea.

We’re not done. Check out below, two more tips that’ll help you become a better listener.

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Two more tips to help you become a better listener

Tip #2: Paraphrase and repeat back what you hear

Polevoi says, you may think you get what the other person is saying, until you attempt to restate their message in your own words. When they’ve finished speaking, paraphrase what they’ve said to make sure you’ve heard the actual meaning and intent of their words.

You can for example say things like: “I heard you say …. Is that correct?” and ”If I understand correctly, your concern is …”

Tip #3: Ask clarifying questions

Always remember that your employee may not be as articulate as you’d like in voicing a complaint or request, says Polevoi.

So it’s up to you to ask open-ended questions that help them get to the point so you can be sure to understand and respond appropriately.

Asking relevant and clarifying questions demonstrates to the speaker that you’ve been paying attention but would like a bit more information. Asking questions also demonstrates your engagement in the conversation, concludes Polevoi.

There you have it: Three great tips to help you become a better listener. Be sure to check out this article, it’s the first installment on this subject.

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