What’s a grievance procedure and why do you need one in your workplace?

Simangele Mzizi, Fsp Business, 12 Sep. 2014

Tags: grievance procedure, what’s a grievance procedure, why you need a grievance procedure

Our experts get a lot of questions on our Labour & HR Club.

The questions range from issues about various labour laws, employment terms and conditions, performance management, leave, recruitment as well as policies and procedures in the workplace.

One question our experts received this week relates to policies and procedures in the workplace.

The employer who asked the question wants to find out what a grievance procedure is and why she needs to have one in her workplace.

Read on to find out the answer so you can ensure grievances don’t fester and create negative energy in your workplace.

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Here’s what you need to know about a grievance procedure

According to labourguide.co.za, a grievance procedure is the vehicle your employee can use when he has a grievance or complaint relating to his working conditions.

If, for example, his supervisor is continually picking on him or his workstation is in an area which gives him a health problem, or perhaps there’s some conflict between your employee and his colleague, your employee can use a grievance procedure to bring these matters to your attention.

So why do you need a grievance procedure?

A grievance procedure allows employees to raise issues when they face. This ensures employees feel they have a voice and can talk freely about things that makethem unhappy enough that it affects their work, say the experts behind the Labour Law for Managers Loose Leaf Service.

You need to always remember that grievances aren’t about salary increases, but are about relationships, systems and incidents. You must resolve them (grievances) using your grievance procedure so they don’t fester and create negative energy in your workplace.

In addition, all your employees must know that there’s a grievance procedure and how to use it. Managers must also be clear on what to do when employees lodge a grievance.

Now that you know what a grievance procedure is, develop one immediately so you can deal with grievances effectively.

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